Deskripsi Pekerjaan
Join our dynamic team as a Technical Account Manager at TechSolutions Indonesia! We're seeking a tech-savvy professional to bridge the gap between our clients and technical teams. You'll drive customer success, resolve complex technical challenges, and build lasting relationships in Indonesia's booming tech landscape. If you're passionate about technology and client satisfaction, this is your opportunity to excel.
What you'll do: Become the trusted advisor for key accounts, translate technical concepts into business value, and ensure seamless product adoption. Collaborate with engineering, sales, and support teams to deliver exceptional client experiences.
Tanggung Jawab
- Maintain and expand relationships with enterprise clients in Jakarta region
- Act as primary technical liaison between clients and internal R&D teams
- Develop deep product knowledge to provide expert guidance and troubleshooting
- Identify growth opportunities and upsell solutions based on client needs
- Create and execute strategic account plans with measurable success metrics
- Facilitate technical workshops and product demonstrations
- Monitor key performance indicators and report on account health
Kualifikasi
- Bachelor's degree in Computer Science or related field
- 3+ years experience in technical account management or customer success
- Strong technical aptitude with SaaS/enterprise software experience
- Fluency in Bahasa Indonesia and English (both written and verbal)
- Exceptional communication and presentation skills
- Proven track record in client retention and upselling
- Familiarity with CRM tools (Salesforce, HubSpot)
- Certification in AWS or Azure preferred